POLICIES
Policies for Grooming
All clients must fill out the “Getting to know you” form (each January a new one should be completed) to insure the most current information is on file.
Proof of vaccination is required at the first visit.
If possible, please bring a picture of how you like your dog groomed.
All grooming appointments are by appointment. If you are unable to keep your appointment, please be kind enough to give at least 24 hours notice.
If you fail to make your appointment and have not cancelled, a no call no show fee of $25 will be added to your account, and the nc/ns fee and appointment must be paid prior to booking your next appointment. NOTE, this is NOT a credit. If you fail to make the second appointment, we will assume you have found a groomer who better suits your scheduling needs.
Policies for Kenneling
All owners must complete the Boarding Release form (link) and show proof of vaccination.
It is recommended that owners provide dirty socks or t-shirts along with the pups favorite toy and food.
Boarding fees are charged by the day.
Drop off/check in is after 12 PM and pick up is prior to 11 AM. Clients who drop off early or pick up late (without prior agreement) will be assessed a convenience fee of $35. Weekends, holidays and days the shop is closed pick up drop off times are 9-10 am and 2-3 pm. Arrangements can be made with Opal Ridge staff to drop off early or pick up late on a case by case basis.
A holding fee of ½ of the boarding total is required two (2) weeks prior to your pets stay. This fee is non-refundable. We are a small kennel and when we agree to keep your pet, we often turn away other clients to avoid over crowding and unsafe situations.
